Terms of Services
OVERVIEW
Please read these Terms of Service ("Terms") carefully before using our website or placing an order. They explain how you can use juliequest.com and the terms on which we sell our jewellery to you.
juliequest.com, including any pages and subdomains (together, the "Website"), is owned and operated by Alessandro Luca Accessories Ltd, a private limited company registered in England and Wales under company number 16101568, with its registered office at 79-81 Rimrose Road, Bootle, L20 4HN, United Kingdom ("we", "us", "our").
By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree with them, please do not use the Website.
We may update these Terms from time to time by posting a new version on this page. The version in force at the time you place your order will apply to that order. You can always find the latest version on this page.
Nothing in these Terms affects your statutory rights as a consumer under the laws of England and Wales, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
CONTENTS
1. Using Our Website
2. Privacy
3. Website Conduct
4. Products for Personal Use
5. Product Information and Accuracy
6. Changes to the Website and Prices
7. Payment
8. Placing and Accepting Orders
9. Shipping
10. Delivery
11. Your Right to Cancel, Returns and Refunds
12. Faulty or Incorrect Items
13. Social Media
14. Our Liability
15. Intellectual Property
16. Reviews, Photos and Other Submissions
17. Third Party Websites and Links
18. Electronic Communications
19. Transfer of Rights
20. No Waiver
21. Severability
22. Entire Agreement
23. Governing Law and Disputes
24. Contact Us
1. USING OUR WEBSITE
By using the Website and placing an order, you confirm that you are at least 18 years old, or that you are using the Website with the involvement of a parent or guardian, and that you are legally able to enter into a binding contract.
2. PRIVACY
How we collect and use your personal information is explained in our Privacy Policy, which forms part of these Terms. We handle your data in line with the UK GDPR and the Data Protection Act 2018.
3. WEBSITE CONDUCT
All content on the Website is protected by copyright, trademark and other intellectual property laws. Using the Website does not give you ownership of any of its content.
You agree not to use the Website for any unlawful purpose. In particular, you must not:
1. hack, attack or try to gain unauthorised access to the Website or its servers;
2. upload or send viruses or any other harmful code;
3. post abusive, offensive, obscene or defamatory material;
4. harass, threaten or discriminate against anyone;
5. provide false or misleading information;
6. collect or track the personal information of other people;
7. infringe our intellectual property rights or those of anyone else;
8. interfere with or get around the security features of the Website;
9. break any applicable law or regulation.
We may suspend or end your access to the Website if we reasonably believe you have broken these Terms.
4. PRODUCTS FOR PERSONAL USE
Products bought from juliequest.com are sold for your personal use or as gifts. They are not intended for resale. We may limit or refuse orders that we reasonably believe have been placed by resellers or distributors.
5. PRODUCT INFORMATION AND ACCURACY
We work hard to make sure the information on the Website is accurate and up to date. However, mistakes can occasionally happen in product descriptions, pricing, offers, delivery times or availability. If we find an error, we will correct it as soon as we can. If an error affects an order you have already placed, we will contact you and give you the option to continue with the corrected details or cancel for a full refund.
We photograph our jewellery as accurately as possible, but colours and finishes can look slightly different depending on your screen settings and lighting. Many pieces are small, so please check the measurements given in each product description before ordering.
6. CHANGES TO THE WEBSITE AND PRICES
We may change, suspend or withdraw any part of the Website at any time. Prices and product availability may change without notice, but any change will not affect orders we have already confirmed.
Some items are available in limited quantities only, and offers are valid while stock lasts.
7. PAYMENT
All prices are shown in pounds sterling (GBP) and include VAT where applicable. Shipping costs, if any, are shown at checkout before you pay.
When you submit payment details, you confirm that you are authorised to use the payment method, that the details you give are correct, and that there are enough funds available to cover the order.
Payments are processed securely by our third party payment providers. We do not store your full card details. We are not responsible for any fees your bank or card issuer may charge.
8. PLACING AND ACCEPTING ORDERS
After you place an order, you will receive an email confirming that we have received it. This email does not mean your order has been accepted. A contract between you and us is formed only when we send you a dispatch confirmation.
We may refuse or cancel an order, for example if an item is out of stock, if there is an obvious pricing error, or if we cannot verify your payment. If this happens, we will let you know and refund any money you have paid in full to your original payment method.
9. SHIPPING
We currently ship to addresses within the United Kingdom only.
We offer two shipping options:
Free Standard Shipping: free of charge, with delivery usually within 4 to 5 business days.
Insured Express Shipping: £4.95, with delivery usually within 2 to 3 business days. This option includes insurance for your parcel while it is on its way to you.
Business days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates and start from the day your order is dispatched. Occasionally delays can happen for reasons outside our control, such as courier disruption or bad weather. If your order is significantly delayed, please get in touch and we will help.
Please make sure your delivery address and phone number are correct when you order. We cannot be responsible for delays or lost parcels caused by incorrect address details. If you notice a mistake after placing your order, contact us as soon as possible at wolfgangpegemk@gmx.net. We will do our best to update your order, but we cannot guarantee changes once it has been dispatched.
10. DELIVERY
Your order becomes your responsibility once it has been delivered to the address you gave us, or to someone you have nominated to receive it. A delivery confirmation from the courier will normally be treated as proof of delivery.
If your parcel shows as delivered but you have not received it, please check with neighbours and around your property, then contact us within 48 hours so we can look into it with the courier.
11. YOUR RIGHT TO CANCEL, RETURNS AND REFUNDS
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of the day you receive it, without giving a reason.
To cancel, please email us at wolfgangpegemk@gmx.net with your order number. You must then send the item back within 14 days of telling us you wish to cancel. Items should be returned unworn, in their original condition and packaging, so that they can be resold. For hygiene reasons, earrings for pierced ears can only be returned if they are unworn and still sealed in their original packaging.
Unless an item is faulty or incorrect, you are responsible for the cost of returning it. We recommend using a tracked service, as we cannot be responsible for returns that are lost on the way back to us.
Once we receive and check your return, we will refund you within 14 days to your original payment method. We will refund the price of the item and the cost of standard delivery. If you chose Insured Express Shipping, the extra cost of that option is not refundable. We may reduce your refund if an item has been worn, damaged or handled beyond what is needed to inspect it.
Please also see our Refund Policy for full details.
12. FAULTY OR INCORRECT ITEMS
If your item arrives damaged, faulty or is not what you ordered, please contact us within 30 days of delivery with your order number and a photo of the problem. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement or refund, and we will cover the cost of the return.
Normal wear and tear, damage caused by accidents, misuse, or contact with water, perfume, lotions or chemicals is not treated as a fault.
13. SOCIAL MEDIA
These Terms also apply when you interact with us on social media, such as Instagram, Facebook, TikTok or Pinterest. Those platforms have their own terms and privacy policies, which we do not control. Comments posted by other users are their own and do not reflect our views. If you see anything offensive on our social media pages, please report it to the platform.
14. OUR LIABILITY
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care. We are not responsible for loss or damage that was not foreseeable when the contract was made.
We supply our products for domestic and private use only. We are not liable for any loss of profit, loss of business or business interruption.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law, including your rights under the Consumer Rights Act 2015.
While we take reasonable steps to keep the Website secure, we cannot guarantee that it will always be available, uninterrupted or free from errors or viruses.
15. INTELLECTUAL PROPERTY
All content on the Website, including text, photos, images, graphics, logos and design, is owned by or licensed to us and is protected by UK and international intellectual property laws.
You may view, download and print content from the Website for your own personal, noncommercial use only. You may not copy, reproduce, sell, distribute or otherwise use any of our content for commercial purposes without our written permission.
If you believe any content on the Website infringes your copyright or other rights, please contact us at wolfgangpegemk@gmx.net with details of the content and your claim, and we will look into it promptly.
16. REVIEWS, PHOTOS AND OTHER SUBMISSIONS
We love hearing from our customers. If you send us or post reviews, photos, comments or suggestions ("Submissions"), you confirm that they are your own, are honest and accurate, and do not infringe anyone else's rights.
By sharing a Submission with us, you give us a free, worldwide, nonexclusive licence to use, copy, publish and display it on the Website, our social media and in our marketing, together with your first name if you have provided it. If you would like a Submission removed, just email us and we will take it down where reasonably possible.
17. THIRD PARTY WEBSITES AND LINKS
The Website may contain links to websites run by other businesses. We have no control over those websites and are not responsible for their content, products or practices. Please read their terms and policies before using them.
18. ELECTRONIC COMMUNICATIONS
You agree that we may contact you by email or through the Website, and that notices and other information we send you electronically meet any legal requirement for communications to be in writing.
19. TRANSFER OF RIGHTS
We may transfer our rights and obligations under these Terms to another organisation, for example if our business is sold. We will let you know if this happens, and it will not affect your rights under these Terms. You may not transfer your rights under these Terms without our written consent.
20. NO WAIVER
If we do not insist on you performing any of your obligations under these Terms, or if we delay in doing so, this does not mean we have given up our rights and does not stop us from enforcing them later.
21. SEVERABILITY
If any part of these Terms is found by a court to be unlawful or unenforceable, the remaining parts will continue in full force and effect.
22. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies posted on the Website, form the entire agreement between you and us in relation to your use of the Website and any order you place.
23. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of England and Wales. If you live in England or Wales, you may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in either your local courts or the courts of England and Wales.
If you have a problem with your order, please contact us first. We will always try to resolve any issue quickly and fairly.
24. CONTACT US
If you have any questions about these Terms or your order, please get in touch:
juliequest.com
Alessandro Luca Accessories Ltd
79-81 Rimrose Road
Bootle, Merseyside
L20 4HN
United Kingdom
Email: wolfgangpegemk@gmx.net
Phone: +44 7348 537382
Company number: 16101568, registered in England and Wales