Privacy Policy

INTRODUCTION

 

Thank you for visiting juliequest.com. This Privacy Policy explains what personal information we collect when you visit our website or shop with us, how we use it, who we share it with, and the rights you have over it. Please read it carefully.

 

Your use of our website is also governed by our Terms of Service. By using the website or placing an order, you confirm that you have read and understood this Privacy Policy.

 

CONTENTS

 

1. Who We Are

2. Some Important Words

3. Who This Policy Applies To

4. How We Collect Your Information

5. What Information We Collect

6. How We Use Your Information

7. Our Legal Basis for Using Your Information

8. Who We Share Your Information With

9. Cookies and Similar Technologies

10. Marketing Emails

11. How Long We Keep Your Information

12. How We Keep Your Information Safe

13. International Transfers

14. Your Privacy Rights

15. How to Exercise Your Rights

16. Children's Privacy

17. Changes to This Policy

18. Contact Us and Complaints

 

1. WHO WE ARE

 

juliequest.com is owned and operated by Alessandro Luca Accessories Ltd, a private limited company registered in England and Wales under company number 16101568, with its registered office at 79-81 Rimrose Road, Bootle, L20 4HN, United Kingdom.

 

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller responsible for your personal information.

 

2. SOME IMPORTANT WORDS

 

When we say "juliequest.com", "we", "us" or "our", we mean Alessandro Luca Accessories Ltd. When we say "you" or "your", we mean you as a visitor to our website or a customer of our shop.

 

When we say "personal information" or "personal data", we mean any information that can be used to identify you, either on its own or together with other information, such as your name, email address, delivery address or IP address.

 

3. WHO THIS POLICY APPLIES TO

 

This policy applies to everyone who visits juliequest.com, places an order with us, signs up to our emails, contacts us, or interacts with our adverts and content on other websites and social media.

 

4. HOW WE COLLECT YOUR INFORMATION

 

We collect personal information in three main ways.

 

Information you give us. This includes when you:

 

1. place an order;

2. create an account, if this option is available;

3. sign up to our newsletter or marketing emails;

4. contact us by email, phone or through our contact form;

5. leave a review or send us photos or comments;

6. take part in a promotion or giveaway.

 

Information collected automatically. When you visit our website, some information is collected automatically through cookies and similar technologies, such as your IP address, device type, browser, the pages you visit and how you found us.

 

Information from other sources. We may receive information from our payment providers, delivery partners, and advertising and social media platforms, for example when you click on one of our adverts on Instagram or Facebook.

 

If you would rather not share certain information with us, you can choose not to provide it. However, we will need some details, such as your name, address and payment information, to process and deliver your order.

 

5. WHAT INFORMATION WE COLLECT

 

Depending on how you use our website, we may collect:

 

1. Identity and contact details, such as your name, email address, phone number, billing address and delivery address.

2. Order information, such as the products you buy, your order history, returns and any messages about your order.

3. Payment information, such as confirmation that a payment was made. Your full card details are handled by our secure payment providers and are never stored by us.

4. Technical information, such as your IP address, browser type, device information, time zone and location at city or region level.

5. Usage information, such as the pages you view, products you look at, items added to your basket and how you move around our website.

6. Marketing preferences, such as whether you have signed up to our emails and how you interact with them.

7. Content you send us, such as reviews, photos, questions and feedback.

 

We do not intentionally collect special category data, such as information about your health, religion or ethnic origin.

 

6. HOW WE USE YOUR INFORMATION

 

We use your personal information to:

 

1. process, pack and deliver your orders;

2. take payment and prevent fraudulent transactions;

3. send you order confirmations, dispatch updates and tracking information;

4. handle returns, refunds and exchanges;

5. respond to your questions and provide customer service;

6. manage your account, if you have one;

7. send you marketing emails, where you have agreed to receive them;

8. show you relevant adverts on social media and other websites;

9. understand how people use our website so we can improve it;

10. keep our website secure and fix technical problems;

11. meet our legal and accounting obligations;

12. protect our legal rights and deal with any disputes.

 

7. OUR LEGAL BASIS FOR USING YOUR INFORMATION

 

Under UK data protection law, we must have a valid reason to use your personal information. We rely on the following:

 

Contract. Where we need your information to fulfil your order and provide the products you have bought.

 

Legal obligation. Where we need to keep records for tax and accounting purposes or comply with other laws.

 

Legitimate interests. Where we use your information in ways you would reasonably expect, such as improving our website, preventing fraud, and understanding our customers, as long as this does not override your rights.

 

Consent. Where you have agreed to it, for example to receive marketing emails or for non essential cookies. You can withdraw your consent at any time.

 

8. WHO WE SHARE YOUR INFORMATION WITH

 

We never sell your personal information. We only share it with trusted third parties where this is needed to run our shop, including:

 

1. Website and shop platform providers, who host our website and process orders.

2. Payment providers, who process your payments securely.

3. Delivery companies and couriers, such as Royal Mail or other carriers, who deliver your orders.

4. Email and customer service tools, which help us send emails and answer your messages.

5. Analytics providers, which help us understand how our website is used.

6. Advertising and social media platforms, such as Meta (Facebook and Instagram), which help us show relevant adverts.

7. Professional advisers, such as accountants and legal advisers.

8. Authorities, such as HMRC, the police or courts, where we are required to by law.

9. A buyer or successor, if our business or its assets are ever sold or transferred.

 

All our service providers are required to keep your information secure and to use it only for the purposes we have agreed.

 

9. COOKIES AND SIMILAR TECHNOLOGIES

 

Cookies are small text files placed on your device when you visit a website. We use the following types:

 

Essential cookies, which are needed for the website to work, for example to keep items in your basket and process your checkout.

 

Preference cookies, which remember your settings and choices.

 

Analytics cookies, which help us understand how visitors use our website so we can improve it.

 

Advertising cookies, which help us and our advertising partners show you adverts that are relevant to you, on our website and on other websites and social media.

 

Except for essential cookies, we only use cookies with your consent, which you can give or refuse through our cookie banner. You can also change your browser settings to block or delete cookies. Please note that blocking some cookies may affect how our website works.

 

10. MARKETING EMAILS

 

If you sign up to our newsletter or tick the box at checkout, we may send you emails about new pieces, offers and news from juliequest.com. Signing up is never a condition of buying from us.

 

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email or by contacting us. We will remove you from our mailing list as quickly as possible, although you may receive an email that was already scheduled during this time.

 

Even if you unsubscribe from marketing, we will still send you service emails about your orders.

 

11. HOW LONG WE KEEP YOUR INFORMATION

 

We only keep your personal information for as long as we need it for the purposes described in this policy. In general:

 

1. Order and transaction records are kept for six years after the end of the financial year in which the order was placed, as required for UK tax and accounting purposes.

2. Customer service messages are kept for up to two years after your last contact with us.

3. Marketing information is kept until you unsubscribe, or for up to two years after your last interaction with our emails.

4. Account information is kept until you ask us to delete your account.

 

When we no longer need your information, we will securely delete it or make it anonymous.

 

12. HOW WE KEEP YOUR INFORMATION SAFE

 

We take appropriate technical and organisational steps to protect your personal information from loss, misuse and unauthorised access. Our website uses encryption (SSL) to protect information sent during checkout, and payments are handled by secure, certified payment providers.

 

No method of sending information over the internet is ever completely secure, but we do our best to protect your data and will tell you and the relevant authorities about any data breach where we are legally required to.

 

13. INTERNATIONAL TRANSFERS

 

Some of our service providers may store or process your information outside the United Kingdom. When this happens, we make sure appropriate safeguards are in place, such as transfers to countries the UK has approved as having adequate data protection, or the use of approved contract clauses such as the UK International Data Transfer Agreement or Addendum.

 

14. YOUR PRIVACY RIGHTS

 

Under UK data protection law, you have the following rights:

 

1. The right to be informed about how your information is used, which is the purpose of this policy.

2. The right of access to the personal information we hold about you.

3. The right to rectification, to have inaccurate or incomplete information corrected.

4. The right to erasure, to ask us to delete your information in certain circumstances.

5. The right to restrict processing, to ask us to limit how we use your information.

6. The right to data portability, to receive your information in a commonly used format or have it sent to another organisation.

7. The right to object, including the right to object at any time to the use of your information for direct marketing.

8. Rights relating to automated decision making. We do not make decisions about you based solely on automated processing.

9. The right to withdraw consent at any time, where we rely on your consent.

 

Exercising these rights is free of charge in most cases, and using them will never affect how we treat you.

 

15. HOW TO EXERCISE YOUR RIGHTS

 

To exercise any of your rights, please email us at wolfgangpegemk@gmx.net. We may need to ask you for information to confirm your identity before we act on your request.

 

We will respond within one month. If your request is particularly complex or you have made several requests, we may extend this by up to two further months, and we will let you know if this happens. We may refuse or charge a reasonable fee for requests that are clearly unfounded or excessive.

 

16. CHILDREN'S PRIVACY

 

Our website is intended for adults aged 18 and over. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without the consent of a parent or guardian, we will delete it as soon as possible.

 

17. CHANGES TO THIS POLICY

 

We may update this Privacy Policy from time to time to reflect changes to our business or the law. The latest version will always be on this page, with the date it was last updated shown at the top.

 

18. CONTACT US AND COMPLAINTS

 

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

 

juliequest.com

Alessandro Luca Accessories Ltd

79-81 Rimrose Road

Bootle, Merseyside

L20 4HN

United Kingdom

 

Email: wolfgangpegemk@gmx.net

Phone: +44 7348 537382

 

If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator:

 

Website: ico.org.uk

Phone: 0303 123 1113