Shipping Policy

Thank you for shopping with juliequest.com. Below you will find everything you need to know about how and when your jewellery will reach you. If you have any questions that are not answered here, please get in touch at wolfgangpegemk@gmx.net.

WHERE DO YOU SHIP?

We currently ship to addresses within the United Kingdom only. Unfortunately, we are not able to ship to addresses outside the UK at the moment.

WHERE DO YOU SHIP FROM?

All orders are packed and sent from the United Kingdom, so there are no customs fees or import charges to worry about.

WHAT ARE YOUR SHIPPING OPTIONS?

We offer two shipping options, which you can choose at checkout:

FREE STANDARD SHIPPING

Price: Free

Delivery time: 4 to 5 business days

INSURED EXPRESS SHIPPING

Price: £4.95

Delivery time: 2 to 3 business days

Your parcel is insured while it is on its way to you, so if it gets lost or damaged in transit, we will send you a replacement or give you a full refund.

Business days are Monday to Friday, excluding UK bank holidays.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Orders are processed and dispatched within 1 to 2 business days of being placed. Orders placed at the weekend or on a bank holiday will be processed on the next business day.

During busy periods, such as sales, Christmas or Valentine's Day, processing may take a little longer. If this happens, we will let you know.

The delivery times above start from the day your order is dispatched. They are estimates provided by our courier, and occasionally delays can happen for reasons outside our control, such as bad weather, strikes or high parcel volumes.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email from us with your tracking number and a link to follow your parcel. If you have not received this email within 3 business days of placing your order, please check your spam or junk folder, then contact us and we will be happy to help.

CAN I CHANGE MY DELIVERY ADDRESS?

Please double check your delivery address before completing your order. If you notice a mistake, email us at wolfgangpegemk@gmx.net as soon as possible with your order number and the correct address. We will do our best to update it, but once your order has been dispatched we are unable to make any changes.

We are not responsible for orders that are delayed or lost because of an incorrect address entered at checkout. If the mistake was ours, we will of course put it right and send your order to the correct address at no extra cost.

MY TRACKING SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY PARCEL

Please first check around your property, in your letterbox, with your neighbours and in any safe place you may have chosen, as couriers sometimes leave parcels with a neighbour. It is also worth waiting one business day, as parcels are occasionally marked as delivered a little early.

If you still cannot find your parcel, please contact us within 48 hours of the delivery date shown in your tracking. We will open an investigation with the courier and keep you updated.

If you chose Insured Express Shipping and the courier confirms the parcel was lost, we will send you a replacement or a full refund.

MY PARCEL HASN'T ARRIVED

If your tracking has not updated for 10 business days, or your parcel has not arrived within 10 business days of dispatch, please contact us. We will look into it with the courier and, if your parcel is confirmed as lost in transit, we will send a replacement or give you a full refund.

MY ORDER ARRIVED DAMAGED

We pack every piece carefully, but if your order arrives damaged, please email us within 30 days of delivery with your order number and a photo of the item and the packaging. We will send you a replacement or a full refund, whichever you prefer. For more details, please see our Returns and Refunds Policy.

juliequest.com

Email: wolfgangpegemk@gmx.net

Phone: +44 7348 537382

Hours: Monday to Friday, 9am to 5pm (excluding UK bank holidays)